Manage your entire digital ecosystem in one place.
Mystro is different because it doesn’t just take care of hardware, it helps you manage all the functions needed to support your digital ecosystem, saving you money and giving time back to your IT team.
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Seamless on-boarding experience
Make your portfolio the centre of your customer’s universe. Easy to do business with, devices shipped to your door, fully pre-configured with all the applications and tools you need.
Device lifecycle management
Fully managed returns, repair and replacement service, combined with automated provisioning of new devices keeps employees productive.
Intuitive self-service
Automation of low-value tasks frees up IT talent to focus on projects that fulfil career development needs and create business value.
Automation
Employee self-service, integration with third-party platforms and automated work-flowers reduce administrative time and cost.
Asset visibility and control
Full device lifecycle management and automated reporting give visibility and control of every single device, wherever it is.
Modern end-to-end security
Integration with UEM provides security “out-of-the-box” and secure, compliant data removal for lost, stolen or end-of-life devices.
Simple, scalable support
In-platform support function and integration with ITSM platform enable scalable support for your employees through the digital lifecycle.
Comparison Chart
Tools | Go | Store | Connect | Experience | Enterprise |
|---|---|---|---|---|---|
Purchase device visibility | |||||
UEM Device visibility and discovery | |||||
SIM Visibility | |||||
Manual Device actions (Lock, wipe, etc.) | |||||
SIM Request validation | |||||
Automated Device actions | |||||
Automated SIM actions |
Dashboard | Go | Store | Connect | Experience | Enterprise |
|---|---|---|---|---|---|
Local User Authentication | |||||
Single Role Admin Access | |||||
Multi Lingual (NL, DE, FR, EN) | |||||
Responsive Design | |||||
Azure Active Directory Authentication SSO | |||||
SAML SSO | |||||
Role based access (employee groups) | |||||
Employee Policy Acceptance | |||||
Customer Privacy Information |
Webshop | Go | Store | Connect | Experience | Enterprise |
|---|---|---|---|---|---|
Custom Catalogue per customer | |||||
Direct Corporate Billing | |||||
Catalogue per employee profile | |||||
Direct Employee Billing | |||||
Manager payment approval | |||||
Manual Vouchers | |||||
Automated Vouchers |
Support | Go | Store | Connect | Experience | Enterprise |
|---|---|---|---|---|---|
Tenant Support | |||||
Centralized Repair Support | |||||
Employee Repair Support | |||||
Optional Employee Support |
Frequently asked questions
Nothing. Workplace was the name of our integrated SaaS platform before it became part of the CWSI group. Workplace is now called Mystro.
Yes. Mystro is designed to be an intelligent enterprise information exchange hub, which means it only lives thanks to its multiple connections with existing enterprise systems.
The deep integration allows Mystro to provide a consolidated end user experience.
Examples:
- Integrate with your platform to align to the enterprise security approach such as and joiners/leavers policies.
- Connect to one or more of the Endpoint Management (UEM) platforms to enable auto asset discovery during device migrations. The supported UEM platforms are Microsoft InTune, VMWare ONE, Ivanti/MobileIron, JAMF and Samsung KM.
- It provides a simple support ticket system integrated into the end user component. This can easily be extended to external platforms such as ServiceNow and can include multiple SNOW instances (customer, internal plus external suppliers for different tools) to provide flexibility in implementation.
Mystro does not have a lower user limit. However, depending on the system integrator, there might be a minimum number of users to make the solution commercially viable.
Our customers believe that the practical benefits and savings make the most sense above 25 users/50 devices. The time spent setting things up will reduce complexity, time and workload. Below this threshold, there may be cases based on compliance that still make it viable on a security and productivity model. There is no upper limit on the number of users or devices.
Yes. Like most SaaS solutions the Mystro contract is annual, typically 12 months, paid in advance. If you are looking for multi-year commitment, please approach your partner as we welcome customers who show this type of commitment. Our contract allows you to grow users during a year and reduce users on renewal. If you are looking for monthly recurring billing or more flexibility, please do raise it with your partner as we welcome feedback.
No, the subscription is based on the feature set and the number of users you have on the platform. The final subscription tariff will include your integrator’s service components.
Yes, you can upgrade at any time. The license fee, if applicable, will be applied pro-rata the anniversary date of the subscription. If you have purchased Mystro through a partner, then they’ll provide you with details on the contract. In general, reduction of users or features is possible at the anniversary of the subscription but please approach your partner.
Mystro is quick and easy to adopt, and ideally, it should take 24-48hrs to set up. However, there are some considerations which could affect this.
- For an enterprise customer, it depends on which feature level you choose. From our experience, a customer tenant is typically configured within 24-48 hours once the deployment questionnaire is completed and handed to the integrator. This includes URL selection for the landing page, logo graphics, icon graphics.
- Depending on the selected features, the other items are configured during a guided remote configuration / training session. This will cover the support ticket workflows, purchasing workflows, approvals workflows, security policies, purchase policies etc.
- How you want to configure your new internal processes and rules could take some time. It’s likely you’ll decide on these over a couple of sessions which usually takes a week or two.
- Your partner will be able to provide the most accurate answer to this question, depending on how they’ve selected to take Mystro to market.
Typically, the support is offered through the build-in ticketing system. However, channel partners have a direct support line to the Mystro infrastructure support team. This support covers the channel partner Azure implementation and ensures correct functioning, upgrades and updates of the platform. For enterprise customers using the platform, the integrator is the best place to seek support on the solution.
The platform is automatically updated to the latest version and does not require any action from the user or tenant administrator. If you would like to understand what new features are available or what problems have been fixed, please refer to the release notes you can find in the platform.
The provided SLA covers an overall uptime of the platform of 99,9%. This is measured monthly and excludes the announced service downtime for system maintenance. The integrator might extend this SLA based on their complete service offering, such as response times for support requests, delivery for hardware etc which are provided through the platform.
Mystro can manage SIM/eSIM and tariff through the same user interface where permissions are granted to the selected staff. However, this does require that the partner or carrier integration is available. This can be enabled in your tenant so please ask your partner if they have implemented this or where it is on their deployment roadmap. In most cases the UEM integration will provide a good degree of the telephone number and other elements on mobile devices.